Last Updated: 11-11-2025

At Wovri – Go Beyond Borders, we understand that travel plans can change unexpectedly.
Our goal is to make cancellations and refunds as clear, fair, and flexible as possible for every traveler.

This Cancellation Policy explains how cancellations work for bookings made through Wovri, including flights, hotels, tours, and vacation packages.

1. General Overview

When you make a booking through Wovri, you enter into an agreement with the respective travel provider (airline, hotel, tour operator, etc.), not Wovri directly.
Each provider has its own cancellation and refund rules, which apply to your booking.

Wovri serves as an intermediary to help process your request and communicate with the provider on your behalf.

2. Types of Cancellations

a. Flexible Bookings

Some listings on Wovri are marked as “Flexible”. These allow:

• Free cancellation within a certain time frame (e.g., 24–72 hours before check-in or departure).
• Full or partial refund depending on the provider’s policy.

You’ll see cancellation details clearly displayed before you complete your booking.

b. Non-Refundable Bookings

Certain discounted or promotional bookings are non-refundable.
These cannot be changed or canceled once confirmed.

Please review all terms carefully before confirming payment.

c. COVID-19 & Emergency Exceptions

In cases of government-imposed travel restrictions, natural disasters, or verified emergencies, Wovri and its partners may offer:

• Travel credits for future use
• Rebooking options
• Partial or full refunds (subject to supplier approval)

Contact [email protected] for assistance if your travel is affected by such events.

3. How to Cancel a Booking

You can cancel a booking in one of the following ways:

1. Online: Log in to your Wovri account and select “My Trips” → “Cancel Booking.”
2. Email: Contact [email protected] with your booking reference number.
3. Phone: Call our support line (if applicable) during business hours.

Once the request is submitted, you’ll receive a confirmation email and an update on refund eligibility.

4. Refund Process

If eligible for a refund:

• Refunds are processed using the original payment method.
• It may take 7–14 business days for funds to appear, depending on your bank or provider.
• In cases where Wovri acts only as a booking agent, refunds will be issued after confirmation from the respective travel partner.

Service or transaction fees charged by Wovri (if any) may be non-refundable, except when the cancellation results from our own error.

5. No-Show Policy

If you do not check in or appear for your booked service (“no-show”):

• The booking will be treated as non-refundable.
• Refunds will not be issued unless the provider’s terms allow exceptions.

6. Modifications Instead of Cancellations

If you wish to change travel dates, destinations, or traveler details:

• Many providers allow modifications for a small fee or free of charge (based on fare type).
• To modify, go to “Manage Booking” in your account or contact [email protected].
• Changes are subject to availability and provider approval.

7. Special Circumstances

For cancellations caused by:

• Airline schedule changes or flight cancellations
• Hotel overbookings
• Force majeure events (natural disasters, pandemics, government restrictions)

Wovri will work directly with the provider to secure the best possible resolution, including rebooking or a full refund where eligible.

8. Contact Us

If you have questions about a cancellation or refund, contact:

Wovri – Go Beyond Borders

[email protected]